Effective December 4th, 2018
We keep your personal information personal and private. We will not sell, rent, share, or otherwise disclose your personal information to anyone except as necessary to provide our services or as otherwise described in this Policy without first providing you with notice and the opportunity to consent.
This Policy applies to Arcustech’s collection, use, and disclosure of the information of the following categories of individuals:
Attendees: Individuals who provide their information to Arcustech or Arcustech representatives when they attend or register to attend Arcustech-sponsored events or other events at which Arcustech participates.
Website Visitors: Individuals who visit our Websites and who may opt to provide an email address to receive communications from Arcustech. For the purposes of this Policy, “Websites” shall refer collectively to www.arcustech.com as well as any other websites Arcustech owns and that link to this Policy. For clarity, “Websites” does not include any sites owned or operated by our Customers.
Customers: Those who register on their own or on behalf of an entity or organization to use any of the Arcustech Services (as defined below), including administrators on a Customer account. For the purposes of this Policy, “Services” shall refer to all network service solutions marketed for subscription at www.arcustech.com, including when Services are sold by an authorized partner or reseller.
End Users: This Policy does not apply to our Customers’ websites, which may have their own terms and privacy policies. Our Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, including those relating to the collection of personal information in connection with the use of our Services by End Users with whom our Customers interact.
Arcustech’s Websites and Services are not intended for, nor designed to attract, individuals under the age of eighteen (18), anyone under the age of 18 years old must have a parent or legal guardian as the subscriber to our services. Arcustech does not knowingly collect personally identifiable information from any person under the age of eighteen.
Attendees: We may ask for and collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which Arcustech (and/or its representatives) participates.
Website Visitors: Name, email address, and other contact information. We ask for and—at your option—collect personal information from you when you submit web forms on our Websites, including opportunities to sign up for and agree to receive email communications from us. We also may ask you to submit such personal information if you choose to use interactive features of the Websites, including participation in surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us. We will send such communications in accordance with applicable law.
Log Files. Just as when you visit and interact with most websites and services delivered via the Internet, when you visit our Websites, including the Arcustech Community Forum, we gather certain information and store it in log files. This information may include but is not limited to Internet Protocol (IP) addresses, system configuration information, URLs of referring pages, and locale and language preferences.
Customer Account Information. When you signup for or purchase a Arcustech account, we collect your email address, billing address and payment details. We will also ask you to enter your website domain in order to participate in the Services. We refer to this information as “Customer Account Information” for the purposes of this Policy. Customer Account Information is required to identify you as a Customer and permit you to access your account(s). By voluntarily providing us with such Customer Account Information, you represent that you are the owner of such personal data or otherwise have the requisite consent to provide it to us.
Payment Information. You are required to enter your credit card information when you decide to purchase a subscription to our Services. When you sign up for one of our paid Services, you must provide billing information. The information you will need to submit depends on which billing method you choose. For example, if you pay with a credit card, we will collect your card information and billing address, although we do not store full credit card numbers or personal account numbers.
Arcustech provides virtual private server / web hosting services that our Customers use to power and serve their websites. Because Arcustech is a hosting provider, our IP addresses may appear in WHOIS and DNS records for websites using our Services. We are a conduit for information controlled by others. It is our Customers and their users who are responsible for the content transmitted across our network (e.g., images, written content, graphics, etc.). We do not collect End Users’ information when they use our Customers’ websites, web applications, and APIs.
If you are an individual from the European Economic Area (EEA), please note that our legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. We normally will collect personal information from you only where: (a) we have your consent to do so, (b) where we need your personal information to perform a contract with you (e.g. to deliver the Arcustech Services you have requested), or (c) where the processing is in our legitimate interests. Please note that in most cases, if you do not provide the requested information, Arcustech will not be able to provide the requested service to you.
In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.
Where we rely on your consent to process your personal data, you have the right to withdraw or decline consent at any time. Where we rely on our legitimate interests to process your personal data, you have the right to object.
If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at firstname.lastname@example.org.
If you are a resident of the EEA, you have the following data protection rights:
If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing email@example.com.
In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by emailing firstname.lastname@example.org.
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of communications, please contact us by emailing email@example.com.
Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Arcustech only processes personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized. As a general matter, for all categories of data we collect we may use the information we collect (including personal information, to the extent applicable) to:
provide, operate, maintain, improve, and promote the Website and Services;
enable you to access and use the Website and Services;
process and complete transactions, and send you related information, including purchase confirmations and invoices;
send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages;
send commercial communications, in accordance with your communication preferences, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events about us and our partners; and send other news or information about us and our partners.
monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes;
comply with legal obligations as well as to investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;
personalize the Websites and Services, including by providing features or content that match your interests and preferences; and process for other purposes for which we obtain your consent.
Information from Third Party Services. We do not combine information we collect as described above with third-party information sources.
Specifically, we do not permit our Service Providers to use any personal information we share with them for their own marketing purposes or for any other purpose than in connection with the services they provide to us.
In addition to sharing with Service Providers as described above, we may also share your information with others in the following circumstances:
When we are required to disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. (Learn more about how we handle law enforcement requests here);
Where we have a good-faith belief sharing is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required to comply with our legal obligations; or
as you may otherwise consent from time to time.
We do not sell, rent, or share personal information with third parties for their direct marketing purposes.
Arcustech does not aggregate data we acquire about our Customers outside of the Log Data described above.
Arcustech is a U.S.-based, global company. We primarily store your information in the United States and the European Economic Area (the “EEA”).
Whenever Arcustech shares personal information originating in the EEA or Switzerland with a Arcustech entity outside the EEA or Switzerland, it will do so on the basis of the EU standard contractual clauses or the Privacy Shield Frameworks detailed in this section.
If you are accessing or using our Websites or Services or otherwise providing information to us, you are agreeing to the transfer of your personal information to the United States and other jurisdictions in which we operate.
Arcustech is certified under both the EU-U.S. and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA and Switzerland to the United States, respectively. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. For more information on the EU-U.S. Privacy Shield or Swiss-U.S. Privacy Shield, please visit the U.S. Department of Commerce’s Privacy Shield website at: https://www.privacyshield.gov/welcome. Please see our Privacy Shield Statement for full details.
Attendees, Website Visitors, and Customers: You have the right to access, correct, update, export, or delete your personal information. You may email us at firstname.lastname@example.org with any such subject access requests (“SAR”), and we will respond within thirty (30) days. Customers also can access, correct, export, or update their Account Information by editing their profile or organization record at portal.arcustech.com.
End Users: Arcustech has no direct relationship with End Users. Even where “Arcustech” may be indicated as the authoritative name server for a domain, unless Arcustech is the owner of that domain, we have no control over a domain’s content. Accordingly, we rely upon our Customers to comply with the underlying legal requirements for subject access requests. If an End User requests that we access, correct, update, or delete their information, or no longer wishes to be contacted by one of our Customers that use our Services, we will direct that End User to contact the Customer website(s) with which they interacted directly. Our Customers are solely responsible for ensuring compliance with all applicable laws and regulations with respect to their website users.
For any SAR, we will need to verify a requestor is inquiring about their own information before we can assist. Where a SAR may implicate the personal data of another individual, we must balance the request against the risk of violating another person’s privacy rights. We will comply with SARs to the extent required by applicable law or the US-Swiss or US-EU Privacy Shield. In the EU, you also have the right to lodge a complaint with a supervisory authority.
You may manage your receipt of commercial communications by clicking on the “unsubscribe” link located on the bottom of such emails, through your account settings if you have a Arcustech account, or you may send a request to email@example.com
We take all reasonable steps to protect information we receive from you from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We have put in place appropriate physical, technical, and administrative measures to safeguard and secure your information, and we make use of privacy-enhancing technologies such as encryption. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
If we make changes to this Policy that we believe materially impact the privacy of your personal data, we will promptly provide notice of any such changes (and, where necessary, obtain consent), as well as post the updated Policy on this website noting the effective date of any changes.
We may assign or transfer this Policy, as well as information covered by this Policy, in the event of a merger, sale, change in control, or reorganization of all our part of our business.
PO Box 365
Attention: Data Protection Officer