Arcustech does not directly run its own email services to provide SMTP, POP3, IMAP, Webmail services to our clients. Arcustech is a Rackspace Email Reseller, and all email accounts and services purchased through us must agree to and follow Rackspace Email policies.
If you accidentally trigger Rackspace Emails Spam Sending Policies we can assist, but repeated violations from the same domain name, not just a specific email account within a domain, will require us to terminate your email services. Your warning to possible future termination is the act of any email accounts being disabled for violation of spam sending policies by Rackspace. Agreeing to Arcustech's Master Service Agreement means you are also agreeing to Rackspace Email's Policies and Acceptable Usage Policy available here: Bulk Email Policy: Rackspace Email & Acceptable Usage Policy
If you have any questions, please reach out to our Support Team.